Global reach
We have built an infrastructure to ensure that no matter how great the distance, we work effectively with our clients. Our process includes:
Client Advocate
A person of contact who interfaces regularly with the client, facilitating communication and guaranteeing that needs are met.
Secondary Team
Every project has a secondary team that meets with the core team on a regularly basis. They analyze, critique, and support the primary team. Should the project require additional resources, the secondary team is already familiar with the project and members can join the core team without delay.
Onsite Meetings
Key staff members travel to client and vendor locations as required by the project timeline.
Electronic Data Transfer
We share files in real time via our secure FTP sites. Our clients always have access to project documents.
Core Team
Every project has a primary team, each member having a specific skill set and clearly defined responsibilities that contribute to the successful completion of the project.
Scheduled Meetings
We establish regular communication and meeting dates from the beginning to end of every project.
We remain flexible by adapting to the needs of our clients, and we guarantee expedience by setting and meeting milestones critical to the successful completion of the project.
Video Conferencing equipment
Allows rapid and frequent interaction between the client and key staff, scheduled or not.
Overnight Shipping
Models, prototypes, documents, etc., are delivered directly to our clients via FedEx.
We measure our success in our ability to help our clients succeed. As most do not have the advantage of operating their business near our headquarters, we’ve refined our approach over the past 22 years to meet the challenge of working remotely. We place the burden of distance upon ourselves and provide our clients with the highest service standards in the industry.